Spa Etiquette

Dear spa guests!

To ensure maximum comfort for our guests, we have established etiquette for the spa, which we respectfully ask guests to follow!

  • We highly recommend that reservations for spa services be made ahead of time;
  • Please arrive five minutes early because arriving late will unfortunately shorten the duration of services;
  • We recommend removing jewellery prior to using the spa;
  • We cannot take responsibility for lost money or valuables that have been brought to the spa;
  • Please respect the privacy of other guests. For that reason we ask guests to speak with a quiet voice in the spa;
  • Mobile phones must be switched off in the spa rooms;
  • Guests with high blood pressure, heart problems or other health problems, as well as guests who are pregnant, should let us know that;
  • Children are permitted in the spa and for treatments only under adult supervision;
  • There is no smoking in the hotel;
  • Alcohol consumption is prohibited in the spa;
  • We recommend that guests do not eat large meals immediately before or after undergoing treatments.

Cancellation terms

  • In order to cancel orders or to change reservation times, we ask that guests inform us 24 hours in advance. Late cancellations will not be refunded;
  • We reserve the right to change the price of treatments without notice;
  • Spa packages will not be refunded, please reserve a new time for visiting;
  • Gift cards cannot be refunded and must be presented upon arrival at the spa. Please note the expiration date on gift cards.

We hope you have a wonderful experience at the spa!

Information & reservations:

Phone: +372 3364 900